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FAQ
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What types of robots and components do you offer?We offer a wide range of robotic solutions, including robotic arms, sensors, motors, controllers, and other essential components for building and programming robots. Our products cater to hobbyists, educators, and industry professionals alike. We design and manufacture all robots and parts ourselves.
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Can I purchase your products in bulk?Yes, we offer wholesale pricing for businesses, educational institutions, and resellers. Please contact our sales team at contact@avenarobotics.com to discuss bulk order opportunities.
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How can I track my order?Once your order has been shipped, you will receive an email with a tracking number that allows you to monitor your package's progress in real time.
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Where can I buy your robots and components?At this time, our robots and components are available for purchase through our website www.avenarobotics.com. We are the manufacturer of these robots.
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What is your return policy?You can return or exchange products within 30 days of receiving your order, provided the items are unused, in original packaging, and in the same condition as received. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
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How long does it take to process and ship my order?All orders are processed within 30 business days. Once your order has been shipped, you will receive a tracking number via email. Delivery times vary depending on your location and the chosen shipping method.
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How do I know if a part is compatible with my robot?Each product listing includes detailed specifications and compatibility information. If you’re unsure, feel free to reach out to our customer support team for assistance in selecting the right components for your project.
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Do you ship internationally?Yes, we offer worldwide shipping! Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
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What payment methods do you accept?We accept a wide range of payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are processed through secure payment gateways.
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