Return & Exchange
Shipping Policy
At Avena Robotics, we aim to ensure that your orders are delivered quickly and securely. We offer worldwide shipping with a variety of delivery options to meet your needs. All orders are processed within 30 business days. Once shipped, you will receive a tracking number to monitor your package's progress. Shipping costs and delivery times vary based on your location and selected shipping method, and they will be calculated at checkout. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Return & Exchange Policy
Your satisfaction is important to us. If you're not completely happy with your purchase, you may return or exchange items within 30 days of receiving your order. To be eligible for a return or exchange, products must be unused, in their original packaging, and in the same condition that you received them. To start the return process, please contact our customer support team at contact@avenarobotics.com. Once your return is approved, we will issue a refund or process the exchange. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the product is defective or incorrect.